Resume
Education
2019
Disney Institute, Orlando FLCustomer Service Strategy & Excellence
2018
Harvard Business School - GE CrotonvilleLeadership as a Coach
2011
University of Aberdeen, Scotland, UKComputer Science
Experience
2022 - 2024
Stadt Baden - Regionales Pflegezentrum, AG SwitzerlandIT Systems Engineer
At this position, I was responsible for the implementation and further development of IT systems and strategies across the organization. I ensured end-to-end IT security, managed Azure and O365 environments, and oversaw device management. My role included leading a team, coordinating with customers and suppliers, and managing both project delivery and budget responsibility.
2018 - 2022
General Electric, AG SwitzerlandDigital Workplace Manager
In this role, I managed IT operations for 12 GE organizations in Switzerland, supporting approximately 4,000 employees. I led a multilingual team of six direct reports and was responsible for technical account management and ensuring a high level of customer satisfaction.
2016 - 2018
Nectar Financial, ZH SwitzerlandGlobal Head of Infrastructure & Services
I held overall responsibility for IT operations across Europe, New York, and Hong Kong. My role included managing banking partnerships, supporting regulatory audits, and driving the development of technical strategies while coordinating cross-functional teams.
2014 - 2016
Groupon Inc, SH SwitzerlandEMEA Datacenter Operations Manager
As EMEA Data Centre Operations Manager at Groupon, I was responsible for the set-up and ongoing operation of all data centers across the region. I recruited and led operational teams, and regularly travelled internationally to ensure effective site coordination and alignment with global standards.
2012 - 2014
Groupon Inc, SH SwitzerlandProduction Operations Engineer
As a Production Operations Engineer at Groupon, I was involved in setting up data centers from the ground up, including racking and stacking hardware. I played a key role in incident response and management, ensuring operational stability and supporting rapid infrastructure growth.
2011 - 2012
Candrian Catering, ZH SwitzerlandBar Manager
As Bar Manager in central Zurich, I was responsible for daily operations, staff leadership, and ensuring a high-quality guest experience in a fast-paced environment. I managed inventory, optimized workflows, and led a diverse team to deliver consistent service and drive revenue.
2009 - 2011
Radisson Hotels & Resorts, UKChef
I began my culinary career with Radisson in Aberdeen, Scotland, where I developed core skills in high-volume kitchen operations and refined service standards. After earning a promotion, I relocated to Radisson Blu at Zurich Airport, Switzerland, where I took on increased responsibility in an international environment and contributed to consistently high guest satisfaction through quality-driven food preparation and strong team collaboration.
2008 - 2010
Yatai Izakaya, Aberdeen UKChef / Chef-in-training
I began my culinary journey at Yatai Izakaya, a Michelin-starred restaurant in Aberdeen, Scotland, where I completed my formal chef training. This role was a true baptism of fire — fast-paced, high-pressure, and foundational to my discipline, attention to detail, and passion for precision in the kitchen.
2006 - 2008
British Sky Broadcasting Ltd, Derry UKTechnical Support Engineer
As a Technical Support Engineer at BSkyB, I supported the rollout of their new broadband internet services during the early days of high-speed connectivity in the UK. I provided frontline technical assistance to customers, resolved connectivity issues, and helped establish service reliability during a critical phase of infrastructure expansion.
IT Ops
Infrastructure & Data Center Management
Network & Systems Administration
Incident & Problem Management
IT Service Delivery & Support
Process Optimisation & Automation
IT
Virtualization
Cloud Platforms
Microsoft 365 & Exchange Administration
Windows & Linux Server Management
Endpoint Management
Cybersecurity Awareness & Best Practices
Software Deployment & Patch Management
Helpdesk & Technical Support
Hardware Troubleshooting & Lifecycle Management
Documentation & Knowledge Base Creation
ITIL Framework & Service Management
Backup & Disaster Recovery Planning
Soft Skills
Team Leadership
Cross-Cultural Communication
Adaptability
Problem Solving
Mentoring & Coaching
Conflict Resolution
Accountability
Knowledges
- Operations
- Leadership
- Digital Workplace
- Time Management
- Communication
- Problem-Solving
Certificates
Impact Award - Outstanding NPS in Region
Customer Service Strategy
